About Momentum

Momentum Design Lab help fast paced technology startups, emerging software companies, and big tech to solve high impact business challenges through digital experience design. Our engagements span user/customer research, product strategy, design, and software development. We are customer experience obsessed, blending both digital product and service design to create experiences that are innovative and transformative to their organisations and their customers. Our approaches are versatile so each project may be unique in workflow and deliverables; from innovation sprints to extensive design thinking exercises, we adapt to meet the ever changing needs of the customer.

Our London office is at the heart of Old Street roundabout with great rooftop views, offering great, safe, and secure environments to work from in the office for a few days a week (non mandatory). Our online or in person collaborations and interactions make up a key part of the team ethos. Each person has a voice and role to play in our growth.

The Variety

What you could be working on as a Full-Time Senior UX Researcher at Momentum Design Lab:

No year is the same. Over the past 18 months you may have been designing for one or more interesting challenges such as:

2030 experience design for a major automotive company
Stripping back crypto currency complexity
Brain scanning scale-up to measure athletes later life risk
HR platform for organisational reactive change within the pandemic
End to end customer experience for one of world’s largest telecoms
Modelling hundreds of billions of dollars for the largest venture fund’s portfolio
Tackling misinformation about pandemics for the largest global health organisation
Finding obscure cures to major diseases with NLP
Supply chain forecasting for multibillion dollar organisations through intelligent data
The experience of the next generation of connected smart refrigerators
Solving for climate change with carbon offsets credits

Your Skills

As a Senior User Researcher you will have the following skills...

Derive UX insights from quantitative/analytic data
Planning, designing and conducting usability testing from developing user recruitment through to test moderation, analysis and reporting
Conducting research to gather insights for new product and concept developments (including user requirements gathering and early-stage concept and prototype testing, guerrilla research, and other approaches to ensuring the user needs are fully understood)
Generative research: contextual inquiries, observation, in depth interviews, diary studies, co-creation workshops
Evaluative research: customer feedback analysis, UX benchmarking, in-person usability tests, card sorts, tree tests, remote moderated and unmoderated tests, guerrilla tests
Modelling insights gained from user research into formats to enhance organisational understanding of our users – such as experience maps and actionable reports
Actively identify opportunities and trends within the research with an unbiased view
Working across teams with Momentum’s; strategists, delivery leads, UX/UI Designers as well as the client’s; product owners, designers and senior leadership as required to devise appropriate research strategies to generate focused insights
Collaborate throughout to make UX Research an impactful pillar of product development
Help to define navigation, user flows and information architecture (Structure and navigation)
Translate research data into user goals, personas and journey maps. (Analysis techniques)
When in build, working closely with designers and developers to turn user data into actionable product/service requirements that feed into prototype development, and influence product direction
Be accountable for all UX research within assigned products and regularly share insights with the research team, the wider Digital team and all relevant stakeholders
Applying knowledge in human factors and user-centred design process to the product and service design in an agile development environment
Presenting findings and related design/business recommendations and customer insights to senior decision-makers
Promoting user-centred design principles and best practice across the organisation. Experience in running user research labs across platforms and devices
Excellent communication, interpersonal, and analytical skills including the ability to present research simply, clearly and persuasively to colleagues, partners and stakeholders
Support and manage the documentation of research
Support and implement the research strategy
Knowledge of accessibility-focused research is desirable
Willing to drive innovation and customer-centric thinking across the commercial and digital teams
Good understanding of industry standard analytic platforms and how to synthesise data to form actionable insights
Passionate and proactive, constantly striving for the best user experience
Be a visible advocate for UX research across the company and lead by example — tackling research yourself when it makes sense

Our Requirements

As a Momentum User Researcher you will be required to...

Preferably have a Bachelor's degree in research or related fields such as Human-Computer Interaction (HCI), Economics, sociology, anthropology, psychology etc.
Preferably have 4+ years in-depth knowledge and experience of working in user research - preferred in product design with consumer applications
Good at influencing user needs to senior stakeholders, and acting as a persuasive advocate for those needs
Experience of working in Agile environments
Experience of conducting user interviews
Experience analysing both quantitative and qualitative data and work with UX designers to produce artefacts to communicate findings to stakeholders.
Previous experience of managing, planning, designing user research testing
Previous experience in developing and conducting usability testing sessions
A natural skill to engage with people at a deep level. Whether observing or interviewing customers, or working with fellow team members and clients
Pragmatic and adaptable with the ability to effectively manage workloads in evolving environments
You’ve led research tasks that helped product teams better understand customers, and use that insight to deliver bar-raising user experiences.
You have a strong perspective on how teams can balance quantitative analytics data, with qualitative customer research
Your critical thinking skills are a strong attribute which helps you work through abstract and complex processes
You understand that working at an agency gives you a wide perspective of many industries, processes, budget constraints, timelines, and unique customer needs
You have an appetite to learn from your peers and share your knowledge
You have the ability to clearly express yourself and defend what you create, how it drives your process, and most importantly why it is effective.
You enjoy working with others, collaborating with your team and customers, and understand that there is no I in Momentum

This is a London based position, you must be available during working hours aligned with our London office and on occasions, may be asked to attend the office for working sessions or meetings, safely and within covid guidelines (non-mandatory).

The Perks

Core Contribution—Small team means big impact. Every team member’s contribution has a tremendous impact on the project and our clients
Autonomy—Our staff own their work and you will have autonomy over how to get it done
Project Diversity—In a months span you may work on the next mobile social network, internet of things product, ad platform or financial services product
Occasional travel to clients from around the world, we often conduct our project kick offs on-site.

In Context

You get to shape the products of the future, your actionable insights drive key business decisions, better product experiences globally for the millions if not billions that our Momentum's work touches.

Start-ups, scale-ups, unicorns and $b companies all need your insights.